Can your guest list bring them back?
The regulars who stopped coming are still sitting in your point of sale or your reservation book. We check, free, whether that list can actually bring them back at your restaurant, and we tell you straight if it can't.
Free · By email, usually the same day · No card
Three possible answers. All straight.
We look at what your restaurant shows publicly and at what you tell us about your guest records. Then you get one of these, in writing.
It would work here
Your records hold names, visits and a way to reach people. We tell you what the first win back campaign would be.
We need one thing from you
Some of it can't be seen from outside, like how far back your point of sale goes. We tell you exactly what to check.
Not at your place, not yet
If your guests live on paper or in memory, there is no list to bring back. We say so, and that is the end of it.
There is no dollar figure in it. We have not counted your guests, so we will not pretend we have.
From the guests you already have to guests coming back.
No new staff, no app for your team to learn, no coupon blasts.
- 1Your list, with permissionExport it from Toast, Square or OpenTable. Only guests who agreed to marketing are asked, once, if they want to join.
- 2New guests join as they dineA card on the table or with the check, in your brand. Name and email, twenty seconds.
- 3The club writes in your nameA welcome, a friendly note when it has been a while since their last known visit, a birthday toast and a review request, with offers you approve.
- 4One page a monthNew guests on your list, win backs sent, reviews asked.
A few emails. In your name.
Real examples of what the club sends: your logo, your colors, and offers you approve before anything goes out.
You've been here before, so before we send you anything, we wanted to ask.
Yes, count me inWelcome to the club. Here's a little something for your next visit.
Your welcome offerYour usual spot misses you. Swing by this week, this one's on us.
Your win-back offerNo candles needed, just come hungry.
Your birthday treatExample. The wording and every offer are set with you, and the club does not switch on until you approve them. Every member also gets one short request for a Google review, with nothing offered in return.
Casual counter or white tablecloth. Each one invites its own way.
A guest grabbing lunch and a guest celebrating an anniversary don't want the same invitation. The club changes what it asks, what it offers and how it sounds.
A QR card on the table
Guests scan and join in twenty seconds, with a welcome reward and a birthday treat.
"Join the club"A discreet card with the check
Offered when the meal went well, which is when guests say yes. A courtesy on the house, never a coupon.
"Join the house list"A quiet word from your server
No cards on the table and no discounts. Your servers invite guests with a short guide we give your team, and your reservation list is invited with permission. What guests get is access: first word on a new menu and a toast on their birthday.
"Some tables are simply kept for you"It stays yours.
Only people who said yes
From your point of sale we only bring in guests who agreed to marketing there, and each one is asked again before we write.
One click to leave
Every email has an unsubscribe link. One click, and they never hear from us again.
Never sold or shared
Your guests' details are used for your club and nothing else.
Leave with your list
Month to month. If you stop, ask and we send you your full guest list.
Their names and their last visit are already in your system. Nothing was ever built to use them.
Systems, not services.
Everything that brings your guests back, set up and run for you, and one page a month on what it did.
Guest Recovery
The core. When it has been a while since their last known visit, they hear from you. Birthdays remembered, regulars looked after, all of it running on its own.
Reviews & Reputation
We ask your happiest guests at the moment they are happiest, and keep watch on what the rest are saying about you.
What You Got Back
Once a month, one page: new guests on your list, win backs sent, reviews asked. No charts to decode.
Email That Sounds Like You
Written in your voice, sent with permission, once or twice a month. Never a coupon blast.
We're not for every restaurant.
Saying it out loud saves us both a meeting. Find your restaurant on this list.
Worth a look
- People already like your food
- You've been open a year or more
- Some nights are packed, others empty
- You want one number, not a dashboard
Not yet
- You opened last week
- The reviews blame the food or the service
- You want followers, not tables
- You need it to pay off this week
One price. Month to month.
Guest Recovery: the whole club, set up and run for you.
- Your existing guest list loaded, with permission
- QR cards for your tables, in your brand
- Welcome, win back and birthday emails, with offers you approve
- One or two emails a month to your list, in your voice
- One review request per member, no incentives
- One short report a month
No setup fee, no per-guest charges, no contract. Cancel anytime. It starts with the free fit check: if it wouldn't work at your place, we tell you and there is nothing to pay.
Get my free fit checkThree steps. Nothing changes in your kitchen.
Free fit check
You answer a few questions. We tell you in writing whether this is worth doing at your restaurant, usually the same day.
We install the system
Your QR card, your existing list loaded with permission, and the welcome, win back, birthday and review emails, all set up on our side.
You keep cooking
One page a month on what the system did. No dashboard to learn, no new habit.
The things restaurant owners ask us most.
Straight answers, no fine print. If your question isn't here, reply to the email we send you.
Q Is the fit check really free? What's the catch?
Free, no card and no call. We look at what your restaurant shows publicly, like your website and your Google listing, and put it next to what you told us about how you keep track of guests.
Then you get a straight answer by email, usually the same day: whether a win back campaign would work at your place, what we would still need from you, or that it would not work yet. There is no dollar estimate in it, because we have not counted your guests. It is yours to keep either way.
Q Which systems does it work with?
If you keep your guests in Toast, Square or OpenTable, you export the list and we load it. New guests also join from day one with a QR card at your tables.
If your guests live on paper or in memory, there is no list to load, so we start from the QR card. The fit check tells you that up front.
Q What about guests who never agreed to marketing?
They are not loaded. We only bring in guests who agreed to marketing in your system, and each one gets a single email asking if they want to join before anything else is sent. If they don't answer, we don't write again.
Anyone can still join the club with the QR card at the table.
Q Do I approve what goes out?
Yes. The offers and the wording are set with you, and the club does not switch on until you've approved them in writing. Once you do, it is running in days, not months.
Q What exactly does Betancur Studio do?
We help restaurants bring back the guests who stopped coming: the people who visited once or twice and then quietly disappeared. Most restaurants pour money into getting new customers while their past guests, who already loved the food, are never invited back.
We build an always-on system that captures your guests, notices when someone hasn't returned in a while, and reaches out with the right message to pull them back in, plus it asks every guest who joins for an honest review. It runs quietly in the background, 24/7.
Q How do you actually get guests to come back?
Every time a guest interacts with you, booking a table, joining your list, scanning a QR code at the table, we quietly save them as a contact. From there, the system watches the calendar.
When someone who used to come regularly hasn't shown up in a while, they automatically get a warm, personal message, a reason to return, a little welcome-back offer, a happy-birthday note. It's the kind of personal touch a great host would give if they had time to track every single guest. We just make it happen automatically, for all of them.
Q Do I have to install anything or change how I run my restaurant?
No. There's nothing to install, no new tablet on your counter, and no new habits for your staff to learn. We set everything up on our side.
You keep running your restaurant exactly as you do today. The system works alongside what you already have, and if you ever want to add a simple QR code or sign-up link to capture more guests, we hand it to you ready to go.
Q How much time will this take from me and my team?
Almost none, and that's the whole point. This is built to run without adding a single task to your day or your staff's. You're already stretched thin; the last thing you need is another app to babysit.
The setup is on us. After that, the messages, follow-ups, and review requests all happen on their own. You just get a simple monthly report showing what it did.
Q Will the messages sound robotic or spammy to my customers?
No, and we're careful about this because your reputation is on the line. The messages are written to sound like they came from your restaurant: warm, human, and in your voice, not like a pushy ad blast.
We also don't over-message. People only hear from you when there's a real reason, a genuine welcome-back, a birthday, a thank-you. Every message includes an easy way to opt out, so it always stays respectful.
Q How is this different from a marketing agency?
A typical agency charges you a big monthly retainer to chase brand-new customers with ads, and you're never quite sure what you got for it.
We focus on the guests you've already earned: the ones far cheaper to bring back than to find fresh. And instead of vague "brand awareness," you get one page a month on what the system actually did. No account managers, no long meetings, no guesswork.
Q What does it cost, and am I locked into a contract?
$497 a month, and that is the whole price: no setup fee, no per-guest charges. The free fit check comes first, so if it wouldn't work at your place, we tell you and there is nothing to pay.
And no long contracts. It's month to month. We'd rather earn your business every month by bringing guests back than trap you in paperwork. If it's ever not working for you, you're free to stop.
Get a straight answer, free.
A few questions. The answer comes by email, usually the same day, and it is yours to keep either way.
We are looking at your restaurant right now. It lands in your inbox usually the same day, with a straight answer and whatever we still need from you.
Nothing after a day? Check spam, or email [email protected].